Privacy Policy

1. Introduction

This Privacy Policy explains how MAAJ GAMES & SERVICES SDN. BHD. collects, uses, protects, and discloses your personal information when you visit or make a purchase from www.maajgames.com. Your privacy and trust are important to us, and we are committed to safeguarding your personal data.

2. What Information We Collect

We collect the following types of personal data:

  • Full Name

  • Email Address

  • Mobile Number

  • Delivery Address (for physical items)

  • Game ID / Account Username (for digital products)

  • Payment Details (processed securely, not stored)

  • Order and Transaction History

  • IP Address and Browser Information

3. How We Use Your Information

We use your data to:

  1. Process and deliver your orders

  2. Provide customer support and order status updates

  3. Improve our website, services, and user experience

  4. Prevent fraud and protect against illegal activity

  5. Comply with legal and regulatory obligations

  6. Send occasional service-related emails or promotional updates (only if you opt-in)

4. Data Protection & Encryption

We take data security seriously and implement industry-standard protection methods.

  • All payment transactions are processed over SSL 128-bit encryption, which secures your sensitive payment data during transmission.

  • We do not store full credit card numbers or sensitive payment credentials on our servers.

  • Access to personal data is restricted to authorized personnel only.

  • Our website is regularly scanned for vulnerabilities and protected with firewalls and anti-malware systems.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Payment gateways and processors (e.g., FPX, e-wallets)

  • Logistics/delivery partners (for physical product delivery)

  • Government or regulatory authorities, when required by law or investigation

  • Platform partners involved in credit delivery (e.g., game publishers, telco systems)

All partners are bound by confidentiality and security agreements.

6. Cookies and Tracking

Our website uses cookies to enhance user experience, track page visits, and remember cart sessions. You may disable cookies via your browser settings, but this may affect site functionality.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your data (subject to legal retention requirements)

  • Opt-out of marketing emails at any time

To exercise your rights, please contact us at [email protected].

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Non-sensitive data such as order history may be kept for business reporting or tax compliance.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or service changes. Updates will be posted on this page with the revised effective date.

10. Contact Information

If you have any questions about our Privacy Policy or data practices, please contact:

MAAJ GAMES & SERVICES SDN. BHD.
📧 [email protected]
📍 SUITE 33-01, 33RD FLOOR, MENARA KECK SENG, 203, JALAN BUKIT BINTANG, 55100 KUALA LUMPUR, MALAYSIA
🌐 www.maajgames.com